Merkle Response Management Group

Royal Oak Realty Trust (“Royal Oak”) is pleased to announce the completion of our 29^th acquisition, and first in the state of Maryland.  On August 2, 2019, we purchased the headquarters and sole processing facility of Merkle Response Management Group (“Merkle RMG”), based in Hagerstown, MD. The lease was assumed by Royal Oak and Merkle RMG serves as the tenant. 

The site contains one building totaling 122,644 square feet on 17.11 acres.  The facility is approximately 40% office space and 60% warehouse/flex space. Merkle RMG has invested significant capital into the facility, both in the physical development of the building and the creation of a very recently constructed additional surface parking lot, confirming the company’s full commitment to the property over the long-term. The property sits along the I-81 East Coast Distribution Corridor, one of the fastest growing locations for warehousing and distribution in the nation, with nearly 40% of the nation’s population within a one-day drive.

Founded in 1983, Merkle RMG provides direct response processing, customer care, and fulfillment solutions to a large and diverse customer base. The company  serves more than 200 clients in its Nonprofit, Government, and Commercial lines of business. The Nonprofit business lines provide out-sourced donation processing, fulfillment, and donor care services to organizations that raise funds via direct mail. The Government business lines provide remittance services to county and local governments, while the Commercial business lines provide fast and efficient order management and fulfillment combined with inbound contact center services. Merkle RMG is a subsidiary of Merkle Group, Inc., a technology-enabled marketing solutions and data analytics firm with more than 50 offices and 9,000 employees worldwide. Merkle Group, Inc. serves as guarantor of the lease and is majority owned by Dentsu Inc. (a $10 billion “AA-” rated public company based in Japan).

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